Terms of Service
Version 1.0 · Effective August 30, 2026
1. Parties
1.1 Eden One is operated by Marius Cojocaru, an individual trader established in the Republic of Moldova ("Eden One", "we", "us").
1.2 "You" and "Customer" mean the business that holds the account, and every person you give access to it.
1.3 These Terms, together with the Privacy Policy, the Account Ownership Policy and the Subprocessors page, form the whole agreement between us. Using the Service means you accept them. If you are accepting on behalf of a business, you confirm you have authority to bind it.
1.4 Contact: hello@edenone.app.
2. The Service
2.1 Eden One is web-based software for the back office of a trucking carrier. It covers dispatch, invoicing, driver settlements and document expiry tracking.
2.2 The Service is not an electronic logging device, is not hardware, and is not a compliance service. It records what you enter and shows it back to you.
2.3 You remain solely responsible for compliance with the Federal Motor Carrier Safety Regulations and every other law, rule and contract that applies to your operation. This includes hours of service, driver qualification files, drug and alcohol testing, insurance, IFTA and record retention. We provide a place to keep records. We do not verify them, certify them, or determine whether they satisfy a regulator.
2.4 Nothing displayed by the Service is legal, tax, accounting or safety advice.
3. Accounts
3.1 There is no self-serve registration. We create each account after speaking with you.
3.2 One user holds the owner role. The owner controls who else has access and what role each person has. Transfers of the owner role are governed by the Account Ownership Policy.
3.3 You are responsible for all activity under your account, including activity by your employees, contractors and anyone using their credentials.
3.4 You must keep credentials confidential and notify us at hello@edenone.app without delay if you believe an account has been compromised.
3.5 Accounts are for your business only. You may not resell, sublicense or provide access to a third party.
4. Your data
4.1 Data you enter or upload remains yours. We claim no ownership of it.
4.2 You grant us a limited licence to host, store, transmit, back up and display that data for the sole purpose of providing the Service to you and complying with law.
4.3 We do not sell your data. We do not disclose it to other customers. We do not use it to train machine learning models.
4.4 You warrant that you have the right to upload every item you upload, and that doing so does not breach any law, contract or third party's rights.
5. Data protection roles
5.1 For data you enter about your business, your drivers, your employees and your brokers, you are the controller and we are the processor. You decide what is collected, why, and for how long. We process it only on your documented instructions, which in ordinary use means through the features of the Service.
5.2 You are responsible for having a lawful basis to collect and store that data, for issuing any notice required to your drivers and staff, and for responding to their requests about their own information.
5.3 The Service can store documents containing sensitive information about individuals, including commercial driver's licence numbers, states and images, medical examiner's certificates, motor vehicle records, drug and alcohol test results, employment applications, personal contact details and pay rates. You are responsible for obtaining any consent or authorisation the law requires before uploading these, and for restricting internal access to them using the roles the Service provides.
5.4 For data about your account and your use of the Service — names, email addresses, sign-in records, billing correspondence, support messages — we are the controller. The Privacy Policy explains what we do with it.
5.5 If you require a separate data processing agreement, write to us and we will provide one.
6. Acceptable use
6.1 You may not use the Service to break the law, to store data you have no right to hold, or to send unlawful or deceptive communications.
6.2 You may not attempt to access another customer's data, circumvent access controls, probe or scan the Service, interfere with its operation, or reverse engineer it except to the extent that restriction is void under applicable law.
6.3 You may not use the Service to build or assist a competing product, or to benchmark it for publication without our written consent.
6.4 Reporting a security vulnerability to us in good faith is not a breach of this section. Publishing it before we have had a reasonable opportunity to fix it is.
7. Fees and payment
7.1 Fees are based on the number of trucks you operate. The current structure is published at /pricing. Your fee is confirmed with you before your account is set up.
7.2 Fees are charged in advance, monthly or annually, and recur automatically until cancelled. Annual billing is charged at ten times the monthly rate.
7.3 Subscriptions are processed by a third-party payment provider acting as merchant of record. That provider is the seller of record for the transaction, issues your invoice or receipt, and is responsible for collecting and remitting any sales tax, VAT or equivalent. Your payment is also subject to that provider's own terms. We do not receive or store your payment card details.
7.4 All fees are exclusive of taxes unless the merchant of record states otherwise on your invoice.
7.5 If your fleet grows into a higher tier you must move to that tier. The difference is prorated. If it shrinks, you may move down and receive credit against your next invoice.
7.6 Except as set out in clause 9, fees are non-refundable and payments are not apportioned for partial periods.
8. Founder pricing
8.1 If your subscription starts on or before October 31, 2026, the fee for your tier is fixed for as long as that subscription remains continuously active.
8.2 The fixed price attaches to the tier, not to a fixed amount. Moving to a different tier applies the founder rate for that tier.
8.3 Founder pricing does not survive cancellation. If the subscription lapses or is cancelled and a new one begins later, current list pricing applies.
8.4 Founder pricing is personal to you and does not transfer on a sale of your business unless we agree in writing.
9. Refunds
9.1 If you have paid annually and stop using the Service part way through the term, we will refund the unused whole months on request.
9.2 We will refund charges taken after a cancellation request, duplicate charges, and charges for a period in which the Service was materially unavailable to you.
9.3 Refunds are made to the original payment method through the merchant of record.
9.4 This clause is a commercial commitment we choose to make. It does not limit or extend any statutory right you may have.
10. Term, cancellation and deletion
10.1 The agreement runs until cancelled. There is no minimum term, notice period or cancellation fee.
10.2 You may cancel at any time through the payment provider's customer portal or by notifying us. Cancellation takes effect at the end of the paid period.
10.3 When a subscription ends, for any reason:
(a) the account becomes read-only for 30 days, during which all users may sign in, view records and export data;
(b) customer data is deleted within 60 days of the end of the subscription;
(c) we will delete it sooner on the owner's written request;
(d) residual copies may persist in encrypted backups until those backups expire on their ordinary cycle.
10.4 You are responsible for exporting anything you need within the period in clause 10.3(a). Your own record retention obligations do not extend our deletion schedule. If you require a longer period, ask before the 30 days expire and we may agree one in writing.
10.5 The same schedule applies where a subscription ends because payment fails and is not remedied.
11. Suspension
11.1 We may suspend access, in whole or in part, where payment is overdue, where we reasonably believe the Service is being used in breach of clause 6, or where continued operation presents a security or legal risk.
11.2 We will give notice before suspending unless doing so would increase the risk. We will restore access once the cause is resolved.
11.3 Suspension does not relieve you of the obligation to pay fees already due.
12. Availability and support
12.1 We aim to keep the Service continuously available. We do not offer a service level agreement and do not guarantee any level of uptime, response time or availability.
12.2 The Service may be unavailable during maintenance, during failures at our infrastructure providers, or for reasons outside our control. We will give advance notice of planned maintenance where practicable.
12.3 Support is provided by email and Telegram during business hours in our local time zone, on a reasonable endeavours basis.
12.4 We are not a member of your company within the Service and cannot access your operational data by default. Where a support issue requires access to your records, we will request your permission and explain what we need. This is described in the Privacy Policy.
13. Changes to the Service
13.1 The Service is under active development. We may add, modify or remove features.
13.2 Where we withdraw a feature you materially rely on, we will notify the account owner in advance where practicable.
13.3 Any statement about future functionality, including planned IFTA or ELD integration, is an indication of intent and not a commitment. Nothing you are charged for today is conditional on it.
13.4 Features identified as beta or preview are provided without warranty and may be changed or withdrawn without notice.
14. Disclaimer of warranties
14.1 The Service is provided "as is" and "as available".
14.2 To the fullest extent permitted by law, we exclude all warranties, conditions and representations not expressly stated in these Terms, whether express, implied or statutory, including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, accuracy or non-infringement.
14.3 We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the data it displays is accurate or complete. The accuracy of data in the Service depends on what you and your users enter.
14.4 You are responsible for maintaining your own copies of records you cannot afford to lose. Our backups protect against failures in our infrastructure. They are not a substitute for your own records and we do not guarantee that any particular item can be recovered.
15. Indemnity
15.1 You will indemnify us against any claim, demand, loss, liability, fine, penalty and reasonable legal cost arising out of:
(a) your data, including any claim that it infringes a third party's rights or was collected or stored unlawfully;
(b) your breach of clause 4.4, clause 5 or clause 6;
(c) any claim brought by your driver, employee, contractor, broker or customer relating to information you stored in the Service;
(d) any regulatory action relating to your compliance obligations under clause 2.3.
15.2 We will notify you of any claim under this clause and will not settle it without your consent, which you will not unreasonably withhold.
16. Limitation of liability
16.1 Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.
16.2 Subject to clause 16.1, we are not liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, freight, contracts, goodwill, business opportunity or anticipated savings, or for business interruption, regulatory penalties, or loss or corruption of data, in each case however caused and whether or not foreseeable.
16.3 Subject to clause 16.1, our total aggregate liability arising out of or in connection with this agreement, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the total fees you paid us in the twelve months immediately before the event giving rise to the claim.
16.4 Any claim must be brought within twelve months of the date you first became aware, or reasonably should have become aware, of the circumstances giving rise to it.
16.5 The allocation of risk in this clause is reflected in the fees. Different fees would apply if we accepted greater liability.
17. Confidentiality
17.1 Each party will keep the other's non-public information confidential and use it only to perform this agreement.
17.2 This does not apply to information that is public through no fault of the receiving party, was already lawfully known to it, is independently developed, or must be disclosed by law.
18. Feedback
18.1 If you send us suggestions, feature requests or comments about the Service, we may use them without restriction, attribution or payment. You acquire no rights in any resulting change to the Service.
19. Force majeure
19.1 Neither party is liable for failure or delay caused by events beyond its reasonable control, including failures of infrastructure or telecommunications providers, cyber attacks, acts of government, armed conflict, natural disaster, or interruption to power or internet service in the territory where either party operates.
20. Assignment
20.1 You may not assign or transfer this agreement without our written consent, which will not be unreasonably withheld on a bona fide sale of your business.
20.2 We may assign or transfer this agreement, in whole or in part, to a successor in connection with a sale, merger or reorganisation of the Eden One business. We will notify account owners.
21. Notices
21.1 We give notice by email to the address held for the account owner, or by a notice inside the Service. Notice is treated as received on the day it is sent.
21.2 You give notice to hello@edenone.app. Notices about ownership, disputes and termination must be in writing by email; Telegram is not sufficient.
21.3 Keeping the account owner's email address current is your responsibility.
22. Governing law and disputes
22.1 This agreement, and any dispute arising out of it, is governed by the law of the Republic of Moldova, without regard to conflict of law rules.
22.2 The courts of the Republic of Moldova have exclusive jurisdiction.
22.3 The United Nations Convention on Contracts for the International Sale of Goods does not apply.
22.4 Before commencing proceedings, each party will make a reasonable attempt to resolve the dispute by writing to the other and allowing thirty days for a response.
22.5 Nothing in this clause removes any right you have under the law of your own country that cannot be excluded by agreement.
23. Termination by us
23.1 We may terminate this agreement on written notice if you materially breach it and do not remedy the breach within fourteen days of notice, or immediately where the breach cannot be remedied or where continued provision would expose us to legal liability.
23.2 If we withdraw the Service entirely, we will give at least ninety days' notice, provide an export of your data, and refund any prepaid period not used.
23.3 On termination, clause 10.3 applies to your data.
24. General
24.1 If any provision is held unenforceable, it is modified to the minimum extent necessary and the rest remains in force.
24.2 A failure to enforce a provision is not a waiver of it.
24.3 There is no partnership, joint venture, agency or employment relationship between us.
24.4 This agreement is for the benefit of the parties only. No third party may enforce it.
24.5 Clauses 4, 5, 14, 15, 16, 17, 18, 21, 22 and this clause survive termination.
24.6 These Terms are written in English. Any translation is for convenience and the English version governs.
25. Changes to these Terms
25.1 We may amend these Terms. Where an amendment materially reduces your rights, we will notify the account owner at least thirty days before it takes effect.
25.2 Continued use after the effective date constitutes acceptance. If you do not accept, cancel before that date; clause 10.3 applies.
25.3 Each version is dated and retained in our public repository.
26. Contact
hello@edenone.app · Telegram @eden_one_support